Shael Risman is CEO and Co-Founder of PACE Technical, and comes to the Managed Service Delivery arena with over 25 years of experience in operations, administration and client experience delivery over a variety of different industries, including Senior Producer for a New York-based marketing company and Director of Regional Operations for a national chain of music stores. He is one of the earliest adopters of the Managed Service philosophy in a small business context, building PACE Technical from a tiny break-fix shop into a thriving MSP recognized consistently on MSPMentor 501, Canada’s Profit 500 and CRN’s Pioneer 250, as well as earning the prestigious designation of one of the top Best Places To Work in Canada ™. Shael is widely considered one of the key innovators on Managed IT Services in North America, contributing regularly to MSPMentor blogs and articles as well as being a featured expert and speaker at key industry events like Xchange, Dattocon, Schnizzfest and IT Nation.